Overview
Inditirth ('we', 'our', or 'us') is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website inditirth.com, use our mobile application, or engage our services for homestay bookings and spiritual tour packages.
By accessing or using our platform, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please discontinue use of our services immediately.
Information We Collect
We collect information you provide directly to us, information we obtain automatically when you use our platform, and information from third-party sources.
Information You Provide
- Full name, email address, phone number, and date of birth during account registration
- Billing information including payment card details (processed securely via third-party payment gateways)
- Government-issued ID details where required for property check-in or package verification
- Profile photo and preferences you choose to provide
- Messages, reviews, and communications sent through our platform
- Travel preferences, special requirements, and booking history
Automatically Collected Information
- IP address, browser type, operating system, and device identifiers
- Pages visited, time spent, clickstream data, and referral URLs
- Location data (with your permission) to suggest nearby properties and services
- Cookies, web beacons, and similar tracking technologies
- Transaction logs and booking activity
How We Use Your Data
We use the information we collect to provide, improve, and personalize our services. Specifically, we use your data to:
- Process and confirm homestay bookings, tour package reservations, and payment transactions
- Create and manage your Inditirth account and user profile
- Send booking confirmations, itinerary details, and important service notifications
- Provide customer support and respond to your enquiries
- Personalize your experience by recommending relevant destinations and packages
- Conduct analytics to understand usage patterns and improve our platform
- Comply with legal obligations, prevent fraud, and ensure platform safety
- Send promotional communications (only with your consent, with easy opt-out)
Data Security
We implement industry-standard security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
- 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
- Encrypted storage of sensitive data including passwords (bcrypt hashing) and payment tokens
- Regular security audits, vulnerability assessments, and penetration testing
- Role-based access controls limiting employee access to personal data on a need-to-know basis
- Multi-factor authentication available for all user accounts
- Incident response plan with 72-hour breach notification to affected users
Your Rights
Depending on your location, you may have the following rights regarding your personal data. We are committed to honouring these rights promptly (within 30 days of request).
To exercise any of these rights, contact our Data Protection Officer at [email protected]. We will verify your identity before processing any request.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
- Active account data - retained for the lifetime of your account plus 2 years after closure
- Booking and transaction records - retained for 7 years for financial and legal compliance
- Communication logs - retained for 3 years for quality and dispute resolution purposes
- Marketing consent records - retained for 5 years from the date of consent
- Analytics data - retained in anonymised form indefinitely for platform improvement
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information.
If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us at [email protected] and we will act promptly.
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the 'Last updated' date at the top of this page
- Send an email notification to all registered users at least 14 days before changes take effect
- Display a prominent notice on our website and app for 30 days after the change
- For significant changes, seek fresh consent where legally required
Continued use of our platform after the effective date of revised policy constitutes your acceptance of the changes.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us through any of the following channels. We are committed to resolving privacy concerns within 30 days.
Your trust means everything to us
Book with confidence - your data is handled with the same care and devotion we bring to every spiritual journey we curate.